For Shipping Policies, please visit our Shipping Information page.
Ordering online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site. Credit card transactions will be billed as SweetDreamsDecor.com. Paypal transactions will be billed using our corporate name, Upside Deals Inc.
Delivery charges are calculated on a per-product basis. You may view delivery charges by placing an item in your cart and beginning the checkout process. You will be able to view the charges before entering your payment information. Because many of our items ship directly from the manufacturer or supply house, you may notice upon checkout that your items are grouped first according to your shipping destination(s) and then by warehouse location.
Failed Delivery Charges
If the shipping carrier is unable to deliver your package due to an incorrect, incomplete or changed address and the package is returned to the shipper, your order will be canceled and a refund will be issued for the undelivered items, less a 20% restocking fee.
Many of our items are shipped directly from the manufacturer. We do our best to update inventory levels when a product goes out of stock, however, not all manufacturers notify us when this happens. If you would like to double-check the stock status of an item prior to ordering, please feel free to contact us and we will gladly check on it for you. If you do order an item that happens to be out of stock, we will contact you as soon as possible to see if you would like to wait on the item, substitute another item or cancel the order.
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Policy on Returns and Exchanges
Return / Exchange Requirements
- Customer must contact us within 14 days of delivery to arrange and authorize the return. Do this via the Request and RMA form.
- Once RMA is issued, return must be received within 10 business days. If received more than 10 days after RMA date or 30 days after the order was delivered, a 10% processing fee will be deducted from the refund amount.
- Unauthorized returns will be refused.
- Items must still be in NEW condition.
- Items that have been used, washed or altered may not be returned.
- Items must be returned in original sealed packaging. If packaging has been damaged or cut open, we cannot accept the returned item.
- Personalized and/or Made To Order items are not eligible for return.
We reserve the right to refuse any returns that do not meet the Return / Exchange requirements outlined above.
Steps for Returning an Item
Most items on our site ship from the manufacturer, however the manufacturers do not process the returns. Returns must be shipped to Sweet Dreams Decor.
- Request an RMA - If you would like to arrange a return or exchange, please fill out an RMA Request within 14 days of receiving your item(s).
- Wait for your RMA form - If your item(s) are eligible for return, we will email your RMA (Return Merchandise Authorization) form in PDF format and instructions for shipping your return.
- Print a copy of your RMA form.
- Mark the appropriate box for Return or Exchange and sign the RMA form.
- Repackage your item(s) and include the RMA form inside of your return package.
- Ship via the carrier of your choice to:
Sweet Dreams Decor
178 HCR 1361,
Hillsboro, TX 76645
Ship as quickly as possible so that return will arrive within 10 day RMA window.
Please do not ship returns without obtaining an RMA first. Unauthorized returns will be refused.
Credit for Returned Item(s)
Once your authorized return has been received and it is determined to still be in new condition, we will issue credit as follows:
- For Returns: A refund will be issued for the subtotal of returned item(s) less any order discounts or shipping discounts* applied to your original invoice. Refunds will be issued directly to the card used for payment. If you paid via check or money order, a refund check will be issued.
- For Exchanges: A store credit discount code will be issued for the subtotal of returned item(s) less any order discounts or shipping discounts* applied to your original invoice. You may then use the store credit discount code towards the purchase of another item or items in the store.
* Shipping is not refundable for returns or exchanges, as the amount collected for shipping was used to ship the item(s) to you. If your original order qualified for discounted or free shipping, the refund for your return/exchange would be less the actual shipping costs that Sweet Dreams Decor paid to send the item(s) to you.
Incorrect, Missing or Damaged Items
In the unlikely event you receive a product that is incorrect, damaged or missing parts, please Contact Us within 5 days of delivery so that we can quickly take action to resolve the issue by arranging a return and/or shipping a replacement item.
If you have a problem or complaint, please contact us via phone or email and we will address your concerns promptly, effectively and confidentially.